Supervisor of Technical Support

As a Supervisor of Technical Support, you will provide an efficient and integrated support service for the Operations Business Tower and the clients

LOCATION Wrocław

WORKING HOURS Start: 6:00–10:00
Finish: 14:00–20:00

TEAM SIZE 3–8 people

FORM OF EMPLOYMENT Flexible (B2B or Employment contract)

APPLY NOW

Working in this position you will:

  • Monitor and coordinate support services to ensure optimum client service and satisfaction in close collaboration with Developer Teams
  • Support maintenance of a secure and reliable IT environment
  • Ensure smooth tasks flow and that Anixe SLA are kept
  • Be reliable source of information related to any issues and remediation actions taken to the platform
  • Take care of the entire communication with the clients and ensure that all internal counterparts stay in touch with clients
  • Ensure communication quality by mentoring and teaching Developer Teams
  • Support proactive platform monitoring
  • Monitor work of the Team and its performance
  • Build and develop a strong working relationship with our external customers
  • Support the change of any new developments

What we expect is:

  • Bachelor or Master degree (preferred Computer Science) and/or 2+ years of experience in similar position
  • Excellent English (written and spoken, min B2)
  • Experience managing external relationships
  • Strong customer focus skills and “Can do” attitude
  • High level of decisiveness accountability and teamwork
  • Experience with Grep, C#, bash, monitoring tools (graylog, grafana, mongo)
  • Excel (Pivot Tables)
  • Experience in XML Integration, fluent German and tourism experience will be an asset

Perks we offer

  • MultiSport athletic program
  • External training, conferences and an internal knowledge exchange cycle (ANIXE Technocracy meetups)
  • A kitchen stocked with beverages and sandwiches
  • Flexible working hours and possibility to remote work (up to 20% of your time)
  • Form of employment convenient for you
  • Private health care
  • Foreign languages lessons (English, German, Spanish)
  • The company’s corporate library
  • Well-communicated location, free parking space nearby and safe place for bikes
  • Inspiring team outings and trips
  • Welcoming and friendly work environment within a young team

Apply now

link to Dropbox, Google Drive or any similar service would be perfect