Client Engagement Manager

We are looking for Client Engagement Manager who will surround our customers with professional care align with Anixe business strategy.

LOCATION Wrocław, Poland

WORKING HOURS Start: 6:00–10:00
Finish: 14:00–20:00

TEAM SIZE 3–8 people

FORM OF EMPLOYMENT Flexible (B2B or Employment contract)

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Working on this position you will:

  • Maintain and develop high-impact customer relationships and perform ongoing, highest quality customer care
  • Identify customer needs and challenges and translate them into business opportunities
  • Ensure the product correctness and quality
  • Handle customer queries, support in the application configuration, manage smooth implementation and excellent delivery experience to meet and exceed customer’s needs
  • Train customers to ensure their familiarity with new functionalities
  • Consult customers’ ideas, needs and expectations - become an expert in our solutions
  • Represent the customer voice in the solution design
  • Establish communication and governance channels with the customer to address opportunities and issue in a timely and proactive manner.
  • Make regular reports to senior management about how Customer Engagements and customer relations are performing

What we expect:

  • Previous, at least 2-3 years experience on a similar position in international business environment
  • Ability to communicate fluently in English with peers and stake-holders with a business proficiency
  • Knowledge of web applications’ mechanisms (understanding of booking engines and booking management systems would be ideal
  • Strong eagerness to learn our domains, products and solutions form the technical point of view
  • The willingness to collectively solve problems
  • ‘Can do’ and ‘ship it’ attitude
  • Familiarity with scrum, kanban, lean and other agile methodologies would be a great asset
  • Familiarity with tourism & travel area would be a great asset

Perks we offer:

  • Participation in innovative projects for international customers/clients
  • MultiSport athletic program
  • External training, conferences and an internal knowledge exchange cycle (ANIXE Technocracy meetups)
  • A kitchen stocked with beverages and sandwiches
  • Flexible working hours
  • Form of employment convenient for you 
  • Private health care
  • Foreign languages lessons (English, German, Spanish)
  • The company’s corporate library
  • Plenty of free parking space and safe place for bikes
  • Inspiring team outings and trips

We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.

Apply now

or
link to Dropbox, Google Drive or any similar service would be perfect
Under Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), please be advised that:
  • Your personal data Controller is ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław;
  • The data provided will be processed under 6(1)(a) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), in accordance with the Labour Code and other applicable generally binding provisions of law;
  • Your personal data will be kept for the duration of the current recruitment and for future recruitment purposes for the term of 2 years (provided that consent is provided to personal data being processed for future recruitment purposes);
  • You have a right to request from your Data Controller access to your personal data, to have them corrected or removed or limit their processing or to object their processing, the right to transfer data and withdraw your consent at any time;
  • The data recipient in addition to the Data Controller will be the FTI Group - All companies that are affiliated to FTI Touristik GmbH including (i) the Client’s direct and indirect subsidiary companies, (ii) the Client’s direct and indirect holding companies and (iii) any direct or indirect subsidiary companies of the Client’s direct or indirect holding companies and (iv) any company directed by any of the aforementioned companies e.g. via an intercompany agreement;
  • You have a right to file a complaint with the regulatory body, i.e. President of the Office for Personal Data Protection;
  • The provision of personal data is mandatory where their processing is required by law; in other cases such data are provided voluntarily.