Client Engagement Manager

We are looking for Client Engagement Manager who will surround our customers with professional care align with Anixe business strategy.

LOCATION Wrocław, Poland

WORKING HOURS Start: 6:00–10:00
Finish: 14:00–20:00

TEAM SIZE 3–8 people

FORM OF EMPLOYMENT Flexible (B2B or Employment contract)


Working on this position you will:

  • Maintain and develop high-impact customer relationships and perform ongoing, highest quality customer care
  • Identify customer needs and challenges and translate them into business opportunities
  • Ensure the product correctness and quality
  • Handle customer queries, support in the application configuration, manage smooth implementation and excellent delivery experience to meet and exceed customer’s needs
  • Train customers to ensure their familiarity with new functionalities
  • Consult customers’ ideas, needs and expectations - become an expert in our solutions
  • Represent the customer voice in the solution design
  • Establish communication and governance channels with the customer to address opportunities and issue in a timely and proactive manner.
  • Make regular reports to senior management about how Customer Engagements and customer relations are performing

What we expect:

  • Previous, at least 2-3 years experience on a similar position in international business environment
  • Ability to communicate fluently in English with peers and stake-holders with a business proficiency
  • Knowledge of web applications’ mechanisms (understanding of booking engines and booking management systems would be ideal
  • Strong eagerness to learn our domains, products and solutions form the technical point of view
  • The willingness to collectively solve problems
  • ‘Can do’ and ‘ship it’ attitude
  • Familiarity with scrum, kanban, lean and other agile methodologies would be a great asset
  • Familiarity with tourism & travel area would be a great asset

Perks we offer:

  • Participation in innovative projects for international customers/clients
  • MultiSport athletic program
  • External training, conferences and an internal knowledge exchange cycle (ANIXE Technocracy meetups)
  • A kitchen stocked with beverages and sandwiches
  • Flexible working hours
  • Form of employment convenient for you 
  • Private health care
  • Foreign languages lessons (English, German, Spanish)
  • The company’s corporate library
  • Plenty of free parking space and safe place for bikes
  • Inspiring team outings and trips

We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.

Apply now

link to Dropbox, Google Drive or any similar service would be perfect