Working on this position you will:

• Maintain and develop high-impact customer relationships and perform ongoing, highest quality customer care
• Identify customer needs and challenges and translate them into business opportunities
• Ensure the product correctness and quality
• Handle customer queries, support in the application configuration, manage smooth implementation and excellent delivery experience to meet and exceed customer’s needs
• Train customers to ensure their familiarity with new functionalities
• Consult customers’ ideas, needs and expectations - become an expert in our solutions
• Represent the customer voice in the solution design
• Establish communication and governance channels with the customer to address opportunities and issue in a timely and proactive manner.
• Make regular reports to senior management about how Customer Engagements and customer relations are performing

What we expect:

• Previous, at least 2-3 years experience on a similar position in international business environment
• Ability to communicate fluently in English with peers and stake-holders with a business proficiency
• Knowledge of web applications’ mechanisms (understanding of booking engines and booking management systems would be ideal
• Strong eagerness to learn our domains, products and solutions form the technical point of view
• The willingness to collectively solve problems
• ‘Can do’ and ‘ship it’ attitude
• Familiarity with scrum, kanban, lean and other agile methodologies would be a great asset
• Familiarity with tourism & travel area would be a great asset

Perks we offer:

• Participation in innovative projects for international customers/clients
• MultiSport athletic program
• External training, conferences and an internal knowledge exchange cycle (ANIXE Technocracy meetups)
• A kitchen stocked with beverages and sandwiches
• Flexible working hours
• Form of employment convenient for you 
• Private health care
• Foreign languages lessons (English, German, Spanish)
• The company’s corporate library
• Plenty of free parking space and safe place for bikes
• Inspiring team outings and trips

We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.