Client Engagement Manager
We are looking for Client Engagement Manager who will surround our customers with professional care align with Anixe business strategy.
Working on this position you will:
- Maintain and develop high-impact customer relationships and perform ongoing, highest quality customer care
- Identify customer needs and challenges and translate them into business opportunities
- Ensure the product correctness and quality
- Handle customer queries, support in the application configuration, manage smooth implementation and excellent delivery experience to meet and exceed customer’s needs
- Train customers to ensure their familiarity with new functionalities
- Consult customers’ ideas, needs and expectations - become an expert in our solutions
- Represent the customer voice in the solution design
- Establish communication and governance channels with the customer to address opportunities and issue in a timely and proactive manner.
- Make regular reports to senior management about how Customer Engagements and customer relations are performing
What we expect:
- Previous, at least 2-3 years experience on a similar position in international business environment
- Ability to communicate fluently in English with peers and stake-holders with a business proficiency
- Knowledge of web applications’ mechanisms (understanding of booking engines and booking management systems would be ideal
- Strong eagerness to learn our domains, products and solutions form the technical point of view
- The willingness to collectively solve problems
- ‘Can do’ and ‘ship it’ attitude
- Familiarity with scrum, kanban, lean and other agile methodologies would be a great asset
- Familiarity with tourism & travel area would be a great asset
Perks we offer:
- Participation in innovative projects for international customers/clients
- MultiSport athletic program
- External training, conferences and an internal knowledge exchange cycle (ANIXE Technocracy meetups)
- A kitchen stocked with beverages and sandwiches
- Flexible working hours
- Form of employment convenient for you
- Private health care
- Foreign languages lessons (English, German, Spanish)
- The company’s corporate library
- Plenty of free parking space and safe place for bikes
- Inspiring team outings and trips
We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.