IT Service Desk Specialist

As IT Service Desk Specialist, you will support clients and our products by monitoring and sustaining continuous availability of provided services

LOCATION Wrocław, Poland

WORKING HOURS Shifts: 8:00-20:00, 20:00-8:00

TEAM SIZE 3–8 people

FORM OF EMPLOYMENT Employment contract


Working in this position you will:

  • Resolve day to day enquiries acquired from clients via email or ticketing tool
  • Report any anomalies influencing flawless functionality of service provided and ensuring the root cause of such behaviour
  • Writing incidents post-mortems
  • Perform delegated and periodic assignments to elevate the quality of work and optimize processes
  • Ensure that services provided by Anixe are available in-line with SLA
  • Create day to day reports to enable smooth shift handover
  • Proactively communicate with the clients via client notification tools
  • Constantly learn and adjust to dynamic changes dependent on technology development and knowledge sharing within and outside of the team

What we expect is:

  • Min. 1 year of proven experience in IT environment or IT related studies
  • Customer case attitude
  • High accountability and proactive approach
  • Can do attitude and ability to collaborate effectively and work as part of a team
  • Good problem solving and troubleshooting skills
  • High availability to work on shifts

What we offer:

  • MultiSport athletic program
  • External training, conferences and an internal knowledge exchange cycle (ANIXE Technocracy meetups)
  • Beverages and sandwiches
  • Private health care
  • Foreign languages lessons (English, German, Spanish)
  • The company’s corporate library
  • Well-communicated location and safe place for bikes
  • Inspiring team integrations
  • Welcoming and friendly work environment

We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.

Apply now

link to Dropbox, Google Drive or any similar service would be perfect
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