Technical Support

As Technical Support, you will aid developer teams in achieving effective technology solutions

LOCATION Wrocław

WORKING HOURS Start: 6:00–10:00
Finish: 14:00–20:00

TEAM SIZE 3–8 people

FORM OF EMPLOYMENT Flexible (B2B or Employment contract)

APPLY NOW

Working on this position you will:

  • Proactively look for patterns/schemes that impact development environment effectiveness and provide ongoing feedback to the developer’s team
  • Locate and define improvement opportunities, reporting bugs and identify areas to increase efficiency
  • Ensure the team is implementing solutions to minimalize bugs or deviations
  • Support clients integrating ANIXE solutions, support client’s technical queries
  • Take care of the highest quality of relations with our clients
  • Build and develop a strong working relationship with our IT team in order to resolve any issues as quickly and efficiently as possible
  • Be the XML business expert that uses our internal XML monitoring tool to control the performance of the API. Manage new API integrations for new customers
  • Work with product teams to put together a strong development roadmap for the business
  • Support changes of new development in the API, managing the changes on the agent’s side and communicate back to the business to ensure everyone is aligned

What we expect is:

  • Bachelor’s or master Degree in Computer Science, Information Management and/or min 1+ years’ experience in similar role
  • Familiarity with databases
  • Experience with Grep, C#, bash, monitoring tools (graylog, grafana, mongo)
  • Excel (Pivot Tables)
  • Experience in using statistical packages for analysing datasets
  • Experience of statistical methodologies and data analysis techniques
  • Ability to collaborate effectively and work as part of a team
  • Accountability, proactivity and “Can do” attitude
  • Excellent analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to identify anomalies and patterns
  • Experience in using scripting languages and an awareness and knowledge of industry-specific will be an asset

Perks we offer

  • MultiSport athletic program
  • External training, conferences and an internal knowledge exchange cycle (ANIXE Technocracy meetups)
  • A kitchen stocked with beverages and sandwiches
  • Flexible working hours and possibility to remote work (up to 20% of your time)
  • Form of employment convenient for you
  • Private health care
  • Foreign languages lessons (English, German, Spanish)
  • The company’s corporate library
  • Well-communicated location, free parking space nearby and safe place for bikes
  • Inspiring team outings and trips
  • Welcoming and friendly work environment within a young team

Apply now

link to Dropbox, Google Drive or any similar service would be perfect